Survey Says 95% of Santee Cooper Residential Customers are Satisfied with Service
MONCKS CORNER, S.C. – Santee Cooper residential customer satisfaction stayed steady in 2021 and once again topped the national average, according to results from an independent survey.
Some 95% of Santee Cooper residential customers are satisfied, according to the survey conducted in October by MarketSearch. The national average for residential customer satisfaction among power companies is 91%. Also, among Santee Cooper customers, more than half – 63% – said they are very satisfied.
MarketSearch has conducted this independent survey annually since 1992, asking customers about power quality, customer service, rates and value, conservation programs, and general image. Customers rated Santee Cooper highest in quality of electric power (98%), keeping power outages to a minimum (97%), restoring power as quickly as possible after outages (97%), responding quickly to customer questions and problems (94%), and its care for customers (93%).
“Santee Cooper employees worked diligently, despite the ongoing circumstances of the pandemic, to offer excellent customer service and provide low-cost, reliable, environmentally responsible power,” said Mike Poston, Chief Customer Officer. “Our team also installed systems in 2021 that modernize the grid, which will allow us to roll out new programs that improve customer choice and control so we can continue to meet and exceed customer expectations.”
Santee Cooper serves more than 198,000 residential customers in Horry, Georgetown and Berkeley counties.
